Returns & refunds

14-day returns

If you change your mind, notify us within 14 days after delivery to request a return. You do not need to give a reason to exercise a statutory right of withdrawal.

How to request a return

Email tiktokasluce@gmail.com, or use the return and withdrawal form on our Returns page. Include your name, email address and order number if available. We will provide the return instructions and the correct return address. Please contact us before sending a parcel so it reaches the right location.

Returning your item

Return the maker with its supplied components and, where possible, the original packaging. Pack it securely. For a change-of-mind return, you are responsible for return postage and packaging. Where a statutory withdrawal right applies, send the goods back within 14 days after notifying us. Any lawful deduction for diminished value will be explained; this does not remove your right to inspect the item as permitted by law.

Refunds

Approved refunds are made to the original payment method. Where a statutory withdrawal right applies, we refund within 14 days after notification, but may withhold the refund until we receive the returned goods or evidence they were sent back, whichever comes first. Any refundable standard delivery cost is included; additional costs for a more expensive optional delivery service need not be refunded where the law permits. Your bank or payment provider may take additional time to display the refund.

Faulty, damaged or incorrect goods

Contact us if something is wrong with your order. We cover return costs and provide repair, replacement, refund or other remedies where required by applicable law. These rights are not limited to our 14-day change-of-mind window.

Your consumer rights

This policy does not limit mandatory consumer rights, including applicable rights of withdrawal and legal guarantees for goods.